Casap

Senior Product Manager, Agentic Fleet

Oct 2026 - present

← Interface AI

Agentic Fleet

I own Agentic Fleet, the product that runs the dispute management process autonomously for banks, credit unions, and fintechs. From fetching network data through submitting the chargeback, the agents handle the workflow end to end. Accountable for the Fleet roadmap and for customer adoption.

Disputes are the perfect proving ground for agentic automation in banking: high volume, deadline-driven, rule-bound, and expensive to staff. Exactly the kind of work agents should absorb first.

Casap Labs

Platform PM for Casap Labs, the team experimenting with agentic tooling on workflows beyond disputes, including collections and 314(b) information sharing. Designing the shared agent infrastructure that new workflows can reuse across divisions.

This is the same thesis I have been working since Unit21: regulated institutions will adopt AI when the architecture earns their trust before asking for it.